Keywords: MBA of Public Administration & e-Government low cost best business school business a

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

e-government impacts thë way we interact with government agencies at all levels,  whether that interaction takes place through telephone,  fax,  e-mail,  a web site,  or directly into a data base.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002,  from 40 million in 2000 to 68 million in 2002,  according to a Pew internet and American Life study.

e-government e-Commerce is the transaction of money for government services,  or vice versa,  government purchasing.  People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.

e-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

Federal and state agencies,  as well as many local and county governments,  have realized the internet - through the e-government - can help them communicate with the public,  with businesses,  and with one another.  The anytime,  anywhere character of the web allows government information and services to be more available to more people at greater convenience,  and hopefully with increased satisfaction.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

e-government is all about government agencies working together to use technology so that they can better provide individuals and businesses with government services and information.

Citizens need to be encouraged to use e-government services,  whilst at the same time understanding that electronic services will not replace other trusted channels of delivery such as face-to-face contact.

it is important that government have a good understanding of the level of Return-on-Investment to date on e-government initiatives,  as well as a method for determining an appropriate Return-on-Investment in the future.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

E-government promises to makë government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

The crm will help local authorities realise their ambitions to deliver better services,  modernisation and e-government.

Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment.  Unfortunately,  public sector managers often lack models that can guide them through such analyses.

By definition,  e-government is simply the use of information and communications technology,  such as the internet,  to improve the processes of government.

e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries.  The EuroCities project is an example.  Perhaps in the long term e-government will help to strengthen the identification of citizens.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls.  These examples of e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

Quality rather than quantity should be the watchword for your e-government work.  The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged.  Therefore,  greater attention should be paid to delivering services,  which are not only attractive,  but also deliver the greatest benefits to citizens.

e-government can improve efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

Take-up of e-services is the biggest issue surrounding e-government.  We should be looking at what people want,  rather than what we have to give them.  Some national guidance on this would be useful.

Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy,  which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

e-government is not only or ëven primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.

The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met,  while at the same time ensuring program and cost effectiveness for government.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.

E-government is about improving the work of all branches of government,  not just public administration in the narrow sense.

Often there is not a hard-and-fast distinction between e-government and e-democracy.  Take voting technology.  To the extent that improved voting technology reduces government's cost of conducting a reliable vote,  it is e-government.  But to the extent it systematically influences who votes,  whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy,  it is e-democracy.

By definition,  e-government is simply the use of information and communications technology,  such as the internet,  to improve the processes of government.

e-government impacts the way we interact with government agencies at all levels,  whether that interaction takes place through telephone,  fax,  e-mail,  a web site,  or directly into a data base.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

e-commerce is not at the heart of e-government.  The core task of government is governance,  the job of regulating society,  not marketing and sales.

Opportunities for citizens to communicate with their governments are growing.  A recent e-government study found continued improvement in the number of state and federal sites that provide e-mail addresses to allow direct communication with government departments and individuals; more opportunities for site visitors to post comments; and a doubling in the percentage of sites that allow citizens to register for e-mailed updates on specific issues.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

More people arë online than ever before and government agencies are improving their web sites to provide more information and services for public access.

To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations,  with an emphasis on the effective management of information and its flow.

e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries.  The EuroCities project is an example.  Perhaps in the long term e-government will help to strengthen the identification of citizens.

The next phase of activity will focus on proving,  qualitatively and quantitatively,  the direct benefits of crm for the citizen and council,  including a tool for calculating the benefits and the Return-on-Investment.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.

Investment e-government decisions in the public sector,  whether they involve it or not,  necessarily take place in a context of political and policy influences.  No matter how solid or technically sophisticated an ROI analysis may be,  it will not likely be the sole determinant of an investment decision.  When deciding how to prepare and present an ROI analysis,  therefore,  it is best to take into account all the potential risks that influence the decision process.

The final phase of any e-government study examine the Return-on-Investment from implementing online services.  The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning.  Return-on-Investment will encompass not only financial returns,  but also impacts for individual agencies,  government more broadly and users of government services.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met,  while at the same time ensuring program and cost effectiveness for government.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

E-government refers to the systematic use by government agencies of information and communications technologies [such as wide area networks,  the internet,  and mobile computing] that have the ability to transform relations with citizens,  businesses,  and government.  These technologies can improve delivery of services,  including interactions with business and citizens,  and promote efficient management.

Any e-government portal offers a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.